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What is a Call Center?
The part of an organization that handles inbound/outbound
communications with customers. { DMReview
}
What is a Call Center?
A functional area within an organization or an outsourced,
separate facility that exists solely to answer inbound
or place outbound telephone calls; usually a sophisticated
voice operations center that provides a full range of
high-volume, inbound or outbound call-handling services,
including customer support, operator services, directory
assistance, multilingual customer support, credit services,
card services, inbound and outbound telemarketing, interactive
voice response and web-based services. { CashFlowSpecialistsInc.}
What is a Call Center?
Industry term referring to a company phone center that
handles such services as help desk, customer support,
lead generation, emergency response, telephone answering
service, inbound response and outbound telemarketing.
{ CallCenter101}
What is a Call Center?
A call centre (Commonwealth English) or call center
(AmE) is a centralised office of a company that answers
incoming telephone calls from customers or that makes
outgoing telephone calls to customers (telemarketing).
Such an office may also respond to letters, faxes, e-mails
and similar written correspondence. However the term
contact centre (Commonwealth English) or contact center
(AmE) is often applied when such multiple functions
are blended in one office. { WikiPedia
}
Call
Center Glossary
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