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Helpdesk Organizations

Helpdesk Association of Australia - The Australasian partner to the world’s largest membership community for Help Desk and support center professionals, HDI-USA.

ASIS- T - Since 1937, the American Society for Information Science and Technology (ASIS&T) has been the society for information professionals leading the search for new and better theories, techniques, and technologies to improve access to information.

Association Information Technology Professionals - The AITP provides quality IT related education, information on relevant IT issues and forums for networking with experienced peers and other IT professionals for nearly 9,000 members. AITP is the Information Technology professional organization of choice for providing leadership opportunities, professional development and personal growth.

Association of Support Professionals - The Association of Support Professionals is a membership organization for technical support managers and professionals, specializing in support center research and Web-based support

Information Technology Association of America (ITAA) - The nation’s leading information technology (IT) trade association. This website is designed to make your visit as productive as possible. ITAA offers a wide assortment of public policy, business development and peer to peer networking programs. Find documents. Register for events. Download publications. Contact an ITAA staff member. These opportunities and more have all been created here. Enjoy your visit and give us your comments.

US Internet Industry Association (USIIA) - The US Internet Industry Association (USIIA) is the North American trade association for Internet commerce, content and connectivity. Founded in 1994, USIIA advocates effective public policy for the Internet and provides its members with essential business news, information, support and services.

Women in Tehcnology - Women in Technology (WIT) is a not-for-profit organization dedicated to offering women in all levels of the technology industry a wide range of professional development and networking opportunities. One of the organization’s main goals is to create a forum where women in technology can be recognized and promoted as role models.

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The part of an organization that handles inbound/outbound communications with customers.

A help desk is an information and assistance resource that troubleshoots problems with computers and similar products. Corporations often provide help desk support to their customers via a toll-free number and/or website. There are also in-house help desks geared toward providing the same kind of help for employees only.

Support given by the hardware manufacturer or software developer. It is usually given by telephone or e-mail and includes help in installing and using the products.

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