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The part of an organization
that handles inbound/outbound communications
with customers.
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A help desk is an information
and assistance resource that troubleshoots
problems with computers and similar products.
Corporations often provide help desk support
to their customers via a toll-free number
and/or website. There are also in-house
help desks geared toward providing the same
kind of help for employees only.
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Support given by the hardware
manufacturer or software developer. It is
usually given by telephone or e-mail and
includes help in installing and using the
products.
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