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Customer service would be one of the
most difficult positions in a company mainly because
the majority of people miss the point of it. You see
the definition of customer service is servicing customers.
Normally, when a client calls your hotline or helpdesk,
they want clarification on a matter that wasn't clearly
explained before purchase, or let you know that the
product they bought is faulty, or find a way to solve
their problem.
{ handle
irate customers }
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