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Call
Centre Management Association (CCMA) - The CCMA
(UK) is an independent, not for profit organisation
funded by membership subscriptions. The CCMA is run
on an unpaid, voluntary basis by an elected Board of
call centre professionals who give up their own time
to put something back into their industry and help to
support others. There are no consultants, no vendors
and no vested interests on the CCMA Board.
Institute
of Customer Service - Independent professional body
for customer service. Our primary purpose is to lead
customer service performance and professionalism.
International
Customer Service Association (ICSA) - ICSA is dedicated
to promoting the development and awareness of the customer
service profession through networking, education and
research.
Incoming
Calls Management Institute (ICMI) - Everyone who
joins the ICMI call center association receives the
monthly newsletter Call Center Management Review, free
access to more than 500 articles, a 15% discount on
ICMI seminars and publications, and much more. Unique
to ICMI Membership is your choice of Professional Interest
Areas - Workforce, People and Technology Management,
and Strategy & Leadership.
Customer
Care Institute - The latest customer care issues,
trends and resources.
Call
Center Cafe - Delivers call center professionals
with resources, tools, informative articles, networking
and a call center community.
Call
Centre Association - Professional body for customer
contact centres. CCA promotes the delivery of best practice
through a wide range of products and services encouraging
participation from all organisations in the wider customer
contact centre market.
The
Customer Contact Management Association - The CCMA
provides a forum where contact centre professionals
can interact with their peers locally, nationally and
as part of an international network of associations.
Association
of Support Professionals - The Association of Support
Professionals is a membership organization for technical
support managers and professionals, specializing in
support center research and Web-based support
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