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Help Desks

Support

The part of an organization that handles inbound/outbound communications with customers.

A help desk is an information and assistance resource that troubleshoots problems with computers and similar products. Corporations often provide help desk support to their customers via a toll-free number and/or website. There are also in-house help desks geared toward providing the same kind of help for employees only.

Support given by the hardware manufacturer or software developer. It is usually given by telephone or e-mail and includes help in installing and using the products.